Industrial gas supplier

Absolutely terrible refill service, the last 3 refill attempts haven’t gone smoothly at all. We are on a scheduled delivery service and every 3 months. The last 12 months I’ve been dealing with failed deliveries (at least 3 in a row each time) leaving us to run extremely low on gas - less than 1/6 tank in our last remaining cylinder. I’m experiencing this again right now with 3 more attempts at this delivery. I don’t want to run out of gas, like I don’t want to run out of fuel??? And not to mention the customer service has been abrupt and defensive - I simply just want to not have to worry about running out of gas.Thank fully I’ve been checking after each “delivery” to confirm it hasn’t actually happened - because I’ve received no communication from Elgas to say it didn’t occur.

By far the most irresponsible company I have ever dealt with. They have zero absolutely zero customer service and product availability. Managers half asleep on a escalation and they genuinely don’t care about their customers. We are out of gas since Thursday and they did not refill in time and since then we are stuck without hot water or cooking in this festive season. Absolutely no regard for their customers. You should hear them over the phone. Script reading disappointing humans with no care. What a shame this company is really. Reporting them to the Energy Ombudsman today.

Ultra helpful sales staff, great brands and lots of stock. Happy to match prices with online sellers with the bonus of being able to carry it out if the shop rather than wait for delivery. Will definitely be going back as needs arise!

Great service - Charlie Thornton listened carefully, came back with two good options for each of gas and electricity. He gave us all the information I needed to do some peak, shoulder, off peak calculations and found better feed in tariffs for our solar power./ All up we saved about $80 per month.

Purchased a lincoln machine with all the gear Frank and the team where really knowledgeable and helpful and even provided some good training. Looked after me with the price highly recommended. Huge range of products

Easy to use website (if you have internet access); good delivery record and debates if last gas bottles have been full (where as in the past this may have been debatable) ... Elgas have lifted their game :)

They usually always have what you need .The only down side is that most not all the staff always look angry and abrupt like they doing you a favour to serve you .Other than that I normally always get what I need .

Quick friendly

Magic place. Knowledgeable staff.

Alix Crosby contacted me after I sent Zembl an email regarding cheaper electricity bills. She was extremely helpful and I have decided to go ahead with her offer. Thank you Alex. Much appreciated.